UPDATE: After a quick and friendly exchange with customer service, I was sent a new seat. It arrived very quickly. The assembly for the new seat was much easier because the screw holes were positioned correctly. After replacing the seat, the chair is much better.The back of the chair is more forward and fits snuggly in the small of my back, which is what I really, REALLY needed. It it supporting my posture much better.The misplacement of the original seat was causing several issues that are now gone. The chair would lean back pretty far without much effort, now it doesn't. It was also squeaking a lot, it no longer is.My issue with height isn't the fault of the chair, it's just my workspace. I've been planning on getting a new desk. I still wish the armrests were higher. I suppose I could just purchase cushions. It seems like when the chair is at the lowest height, the armrests are higher and when it's at the highest height, they're lower.I've had some time with it and I now see that the chair is quite decent. I've been using it at the highest height because my work surface is pretty high. But, when the chair is at the lowest height, it's much more comfortable. So I think I will look for an adjustable work surface because sometimes I like to stand when working, but when I'm sitting in this chair, I prefer it low.All in all, I was unable to see the full potential of the chair at first, but now I'm glad to say that I no longer regret my purchase.I am grateful for the wonderful service, which elevated my experience and put me at ease._______________________________________________________________________________________________ORIGINAL REVIEW: This is very disappointing. One of the screw holes are way too far away to fit the screw in. This will likely shorten the lifespan of this chair. It's already really squeaky!I paid $70 for this. It's unacceptable that it's not even built correctly. It could have potential if not for that. Also the arms are pretty low, so they're not usable.It doesn't get quite low enough or high enough. Not low enough to comfortably rest my feet on the ground, not high enough to sit comfortably at a high rise desk. I'm 5'4.5". I'm average height and it doesn't even suit me.It doesn't feel supportive, I'm still inclined to lean forward because the back isn't quite forward enough, and I can't rest my elbows on the arms.I still need to put pillows on the chair, that was one of my main reasons for buying a chair like this, so I wouldn't have to overcompensate with pillows.The wheels are very resistant. They work better backwards than forwards. They almost don't go forward at all.Man, I don't like this chair. I want my money back. Or at the very least a replacement seat with proper screw hole placement. Is it too much to ask that something I spend money on actually matches the expectations?I do not want to go through the hassle of returning this thing. Oh, btw, the box was completely jacked up. It was literally open, because it couldn't handle the weight of the chair. I happened to be right at my door when the UPS driver delivered it and he just handed it to me like "Here ya go."And again, it's already squeaking. That's not a good sign. $70 is nothing to sneeze at so I expect better, if only slightly better.